Return & Shipping policy

Thank you for shopping at Jack & Friends Jerky! If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 10 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the original packaging, and in the same condition that you received it. You will need to provide the receipt or proof of purchase with your order number.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. Shipping and handling costs incurred by Jack & Friends from the original order will be deducted from the refund.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. For international (outside of the U.S.) shipments, all applicable customs fees, taxes, and duties are the sole responsibility of the customer. Customs authorities require that we state the value of your order directly on your package – the value is the retail cost. Jack & Friends cannot mark any package(s) as a “Gift” in order to avoid customs and duties fees. Please note that on rare occasions, customs agents may delay the delivery of some packages at their discretion. All prices shown on the Jack & Friends website are in U.S. dollars. If you need a conversion to your local currency, we recommend referring to a currency converter. Please note that your credit card processor may charge you a conversion rate fee. 

Contact Us

If you have any questions regarding returns, refunds, or shipping, email us at info@jackandfriendsjerky.com.